Terms & Conditions

1. Introduction

CareSlot helps patients find healthcare providers and helps doctors manage profiles, branches, appointment availability, and patient communication. These terms explain how patients and providers may use the platform. Please read them before creating an account or booking an appointment.

2. Accounts & Security

Provide accurate account details and keep your contact information up to date. Keep your password and verification codes private. Use only your own account or an account you are authorized to manage, and report suspected unauthorized access through our contact page.

3. Appointments & Availability

Review the doctor, branch, consultation type, date, time, and displayed fee before booking. Availability can change, and booking requests may require provider confirmation. Check your appointment status and any messages before attending. Contact the provider promptly if you need to cancel or reschedule.

4. Fees, Payments & Cancellations

Review any charges and cancellation or refund conditions shown during booking before making a payment. Fees may differ by provider, service, branch, and consultation type. If you have a payment or refund question, contact CareSlot or the relevant provider with your booking reference.

5. Provider Responsibilities

Doctors should maintain accurate qualifications, licensing details, branch information, service descriptions, and available appointment slots. Providers must manage only the records they are authorized to access and use patient information for appropriate care and appointment administration. Communicate changes to scheduled appointments promptly.

6. Healthcare & Emergencies

CareSlot supports scheduling and communication. General platform content, profiles, and reviews do not replace a consultation with a qualified healthcare professional. Clinical advice and treatment come from the treating practitioner. Do not use appointment requests or platform messages for emergencies; contact your local emergency services when urgent help is needed.

7. Acceptable Use & Content

Use CareSlot respectfully and provide truthful information. Do not impersonate others, access accounts without authorization, upload harmful files, send spam, or post misleading or abusive reviews and media. Share only content you have permission to use, and do not disclose another person's private information without authorization.

8. Privacy & Patient Information

Share only the information needed for your appointment or care. Providers and patients should protect private messages, health information, and uploaded documents. Our Privacy Policy explains how information is handled when you use CareSlot.

Read the Privacy Policy

9. Use of the Platform

You may use CareSlot features for their intended personal or professional purposes. Do not redistribute platform materials without permission, interfere with the service, or bypass account security and access controls. Respect the rights of providers and other users when sharing content.

10. Changes & Support

Platform features and these terms may be updated. Review this page periodically and read the conditions displayed when using a service or making a booking. For questions about your account, an appointment, or these terms, use our contact page to reach the appropriate support team.

Contact CareSlot